At We The Best Shop, we aim to provide you with the best shopping experience possible. If you are not completely satisfied with your purchase, we're here to help.
Returns
**Eligibility for Returns:**
- Items must be returned within 3 days from the date of receipt.
- Items must be unused, in their original packaging, and in the same condition that you received them.
- Proof of purchase (e.g., receipt or order confirmation email) is required for all returns.
**Non-Returnable Items:**
- Personal care items (e.g., makeup, skincare)
- Custom or personalized products
- Sale items (only regular-priced items may be refunded)
1. Contact our customer service team at [email protected]/+27763997364 to request a return authorization.
2. Once your return is approved, you will receive a return shipping label and instructions on how to send your item back.
3. Pack the item securely and include all original packaging and accessories.
**Return Shipping:**
- Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.
- If you receive a defective or incorrect item, we will cover the return shipping costs.
Refunds
**Processing Refunds:**
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5 business days.
**Late or Missing Refunds:**
- If you haven’t received your refund within the specified time, first check your bank account again.
- Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected] /+27763997364.
Exchanges
**Damaged or Defective Items:**
- If you need to exchange an item due to damage or defect, please contact us at [email protected]/+27763997364 within 5 days of receiving your order.
- We will provide instructions on how to return the defective item and send a replacement at no additional cost.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
- Email: [email protected]
- Phone:+27763997364
- Address: 289 Fox Street city & Suburban
